Thank you for shopping with COZY HAVEN BROCCOLI LLC. We are committed to delivering high-quality bedding products with reliable and timely shipping. Please review our shipping policy below to understand how we handle orders and deliveries.
1. Order Processing Time
- All standard orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
- Custom or personalized orders (such as embroidered bedding sets) may take an additional 3–5 business days for preparation.
- You will receive a notification once your order has shipped, including tracking details.
2. Shipping Rates & Delivery Times
We currently ship to customers within the United States. Shipping options and estimated delivery times:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4–7 business days | Free on orders $50+ or flat $5 |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Priority Express | 1–2 business days | Based on destination |
Note: Delivery times are estimates and may be affected by carrier delays, holidays, or weather conditions.
3. Shipment Tracking
Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment in real time. If you do not receive tracking information within 5 days of placing your order, please contact us at [email protected].
4. Shipping Locations
Currently, we ship to all 50 U.S. states. We do not ship to:
- U.S. Territories (e.g., Puerto Rico, Guam)
- P.O. Boxes or APO/FPO military addresses
- International destinations (outside the United States)
If you’d like to inquire about international shipping, please email us.
5. Shipping Delays
While we strive to deliver all orders on time, delays may occasionally occur due to:
- Carrier service interruptions
- Peak holiday seasons
- Natural events (e.g., storms, floods)
- High demand for custom products
If your order is significantly delayed, we’ll notify you and work to resolve the issue quickly.
6. Damaged or Lost Packages
If your order arrives damaged, missing items, or does not arrive at all, please contact us within 7 days of the expected delivery date. Include your order number and photos if applicable. We will assist you in filing a claim with the carrier or arranging a replacement.
7. Order Changes or Address Corrections
If you need to change your shipping address or cancel your order, please contact us within 12 hours of placing your order. Once an order has been processed or shipped, changes may no longer be possible.
8. Contact Us
If you have any questions about our shipping practices or your current order status, feel free to reach out:
COZY HAVEN BROCCOLI LLC
📍 104 Old Paris Mountain Rd, Greenville SC 29609
📧 Email: [email protected]
📞 Phone: 843-480-0981
🌐 Website: https://cozyhavenbroccolillc.com
