General FAQ
Payment FAQ
Service problems
Refund policy

General FAQ

1 What products do you offer?

We specialize in high-quality four-piece bedding sets. Our products include a wide range of fabrics such as 100% pure cotton, breathable linen, and cooling Tencel options, suitable for both adults and children.

2Are your bedding sets suitable for sensitive skin?

Yes! We use skin-friendly, carefully selected natural fabrics like cotton and Tencel, which are soft, breathable, and ideal for sensitive skin.

3Do you offer customization services?

Absolutely. We support custom embroidery and pattern designs to personalize your bedding. This service is perfect for creating unique styles for your home or tailored solutions for hotels.

4Can I order bedding sets for children?

Yes, we offer specially designed four-piece sets for children with child-safe materials and age-appropriate styles.

5Do you provide bulk or hotel orders?

Yes. We accommodate bulk purchases and offer personalized bedding solutions for hotel clients. Please contact us directly for more details on bulk pricing and customization.

Payment FAQ

1What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Major credit and debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Apple Pay and Google Pay (on supported devices)

  • Other secure gateways as available at checkout

2Is it safe to pay on your website?

Yes. All payments are processed through secure, encrypted systems provided by trusted third-party payment processors. We do not store your full credit card information on our servers.

3When will I be charged for my order?

Your payment will be processed at the time of checkout. Once payment is confirmed, you’ll receive an order confirmation via email.

4Can I pay in installments?

Currently, we do not offer installment payment options directly. However, some third-party platforms like PayPal or your credit card provider may offer installment plans.

Service problems

1What should I do if I received the wrong item?

If you receive an incorrect product, please contact us within 7 days of delivery at [email protected]  with your order number and a photo of the item. We’ll arrange a replacement or refund promptly.

2 What if my item arrives damaged or defective?

We sincerely apologize for any inconvenience. If your bedding set is damaged or has quality issues, contact us immediately with photos and a description. We will assess the issue and offer a free replacement or refund, depending on the situation.

3My order hasn’t arrived. What should I do?

If your package is delayed or missing, please:

  • Check your tracking information

  • Confirm your shipping address was correct

  • Wait an additional 1–2 business days for potential carrier delays
    If the issue persists, contact us and we’ll help resolve it.

4I made a mistake on my order—can I fix it?

If your order has not yet been shipped, we’ll do our best to update the details. Please contact us as soon as possible after placing your order. Once shipped, changes may no longer be possible.

5Can I return or exchange my bedding set?

Yes. We accept returns or exchanges within 14 days of delivery for unused and unwashed items in their original packaging. Please review our Return Policy for full details or contact our team.

Refund policy

1Eligibility for Refunds

We accept refund requests under the following conditions:

  • The request is made within 14 days of receiving the product.

  • The product is unused, unwashed, and in its original packaging.

  • Proof of purchase (e.g., order number or confirmation email) is provided.

2Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Items that have been used, washed, or damaged by the customer.

  • Custom or personalized products (e.g., embroidery or custom patterns).

  • Requests made beyond the 14-day return window.

  • Sale or clearance items (unless defective).

 

3How to Request a Refund

To initiate a refund, please:

  1. Email us at [email protected] with your order number and reason for the return.

  2. Attach clear photos if the item is defective, damaged, or incorrect.

  3. Wait for our confirmation before returning the item.

Note: Items sent back without prior approval may not be accepted.

4 Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item, damaged, or defective).

  • We recommend using a trackable shipping service or purchasing shipping insurance.

5Refund Processing Time

Once we receive and inspect the returned item, we will notify you via email.

  • If approved, a refund will be issued to your original payment method within 5–7 business days.

  • If rejected, we will explain the reason and return the item to you (shipping at your expense).

6 Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank or credit card account again.

  • Contact your bank or card provider; it may take additional processing time.

  • Still need help? Email us at [email protected].